Terms & Conditions

Before booking your carpet clean, please take the time to read over the following terms and conditions:

- Moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that you try to avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry
- You must agree to keep children or dependents away from any equipment or hot water being used as a part of the cleaning process
- You ensure that the environment that you are inviting Go Clean to work in, is a safe environment free from electrical or structural hazard
- Minimum call out fee of $79 applies for any type of cleaning for inner metropolitan areas, this covers travel to and from your property regardless of how much or little work (if any) is performed. Outer metropolitan and rural areas more than 50km from Adelaide city center will have a $150 minimum call out.
- Maximum room size applies for advertised or quoted 'per room' pricing structures. Maximum room size is 13 square meters and is based on a standard furnished room. rooms less than 13 square meters will count as 1 standard room. Rooms over 13 square meters but under 26 square meters will count as 2 standard rooms.
- Discounting of smaller than standard rooms will not occur
- ordinary rugs will count as a standard room, special or unique rugs may incur additional cost, and pricing does not include the cleaning of lace or tassels.
- Stains are not guaranteed to be removed, our best effort will be made to remove as many stains as possible, but the result will vary from carpet to carpet, and the result will be dependent on a number of factors beyond the control of Go Clean Pty Ltd
- Reasonable Access must be granted to technitians for unloading equipment, and in the area that requires cleaning. Areas with general houshold clutter or permanent fixtures (such as pipes, structures & heavy furnishings) may have to be cleaned around as best as accessible. For avoidance of doubt, equipment may not be able to access narow areas, beneath low lying furniture, behind vanity units/plumbing, or within the last centimeter to inch of walls.
- One seat means one seating position (ie not 1x3 seater lounge), and per seat pricing applies to a standard fixed seat. Loose cushions, pillows, or recliners may incur additional charge.
- standard upholstery pricing is not applicable to leather seats.
- all prices are subject to inspection by the technician and subject to change.
- 24 hours must be allowed before rescheduling or canceling a booking.
- bookings rescheduled within 24 hours will be subject to a late rescheduling fee of 25% of the booked value if the time slot cannot be filled
- bookings canceled within 24 hours will be subject to a late cancellation fee of 50% of the booked value if the time slot cannot be filled
- $79 minimum call out fee will apply if the booking is canceled or rescheduled on arrival or within 1 hour of the booking.
- Idle time is charged at the same rate as non-standard cleaning, namely $25 per 15minute block. Idle time is charged where the technician must wait after the scheduled start time to gain entry (ie due to late attendance), or wait past the completion time for payment, exit, etc if the customer has left the premise without alternate arrangement.
- The quote we provide over the internet or telephone is based on information provided by you to us, and in the absence of specific room sizes, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
- Bodily fluids or excretions including but not limited to urine, feces, blood, vomit or otherwise may incur additional charge, which will be a MINIMUM of $100 of the problem is considered by us to be extensive to cover the cost involved with cleaning our equipment in accordance with OH&S safety guidelines.
- You agree to notify the technician performing the work of any bodily substances on or in the carpet or fabric to be cleaned before the commencement of any work.
- you agree to allow up to 90 minutes on either side of your booked time to allow for variances in your technicians day beyond their control
- Problems that occur as a result of a situation that is not clearly apparent at the beginning of your clean, may incur additional cost.
- You agree to waive Go Clean Pty Ltd and its agents, employees, and contractors from any liability of injury, damage or incident not occurring as a direct result of deliberate negligence on the part of Go Clean Pty Ltd, its employees, agents or contractors.
- Cleaning chemicals should be considered poisonous, and are NOT FOR CONSUMPTION!
- You are commissioning Go Clean to perform a service, and not to achieve a result.
- Non standard cleaning will be charged per man-hour in 15 minute blocks or part thereof
- Specialty spot and stain treatment is not a part of the standard cleaning process, and is an individual service on its own merits....
- while almost any stain can be removed, it may be deemed 'un-feesable' to remove a particular stain or mark on the carpet when compared against the cost of replacement.
- some types of stains can only be removed by stripping colour from the carpet or oxidizing which will often remove the original dye and may also weaken carpet fibers if performed- in this event, you agree to waive Go Clean of any claims of damage as this is a normal result for any treatment involving dye stripping.
- Unless arranged prior to your clean, payment must be completed by a method on our payments page on completion of your clean.
- Credit card payments will incur an extra 1% merchant processing fee on top of the clean cost.
- Dishonored cheques will be considered to be 'on account', and will incur a minimum $40 cheque dishonor charge
- Any invoices that are 'on account' will be due within 14 days of the date of the clean unless otherwise stated. Any overdue accounts will incur a minimum $40 administration fee for each payment reminder we need to send you. Payment reminders will be sent once per month. 2% of the outstanding balance will be added to your invoice each month that your account remains overdue. If your account is outstanding more than 3 months, we will call at your property to collect payment in person, in which case an additional $70 minimum call out fee will apply. We reserve the right to pass the debt on to a collection agency and refer your personal details to credit reporting agencies if your account remains overdue past this point. This will incur additional charge.
- You agree not to 'charge back' any card used to make payment of your invoice. any such charge-back will be treated in the same way as a dishonored cheque
- You agree to receive marketing material and special offers from us until such point that you personally advise us that you no longer wish to receive any such material
- You confirm the details provided to us about you are true and correct
- Terms and conditions may change at any time without prior notice